Support

Server Monitoring Services

Notify when your server is down and follow your instructions. We have a 15min. Response time

Monitoring Stats

Weekly reports and Stats

2 Hour Response Time Guarantee for Support Tickets

We will start responding to your tickets within 30 min.

Unlimited Administration

We do not limit the amount of work we do for you, and we do not have any additional fees!

Backend Server Software Support and Upgrades

AIX,Linux,Solaris,Storage,EMC,HP

System Security Management

We have a list of security software we install and support. If you have any special security requirements, please contact us.

Initial Server Setup

If you have a new server, we’ll setup and configure the server completely from scratch to get the server ready for your use!

Technical updates

System updates, debugging errors, patching bugs, system compatibility checks.

Server Backup Restoration

If your server requires a restore, we’ll restore all of your backups returning your server back to normal.

Disaster Recovery & Hack Recovery

If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.

Server Migration

If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.

3rd Party Software Installation

Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc…